How we work
A clear process from first contact to confirmed delivery
Our role is to coordinate: we understand the requirement, organise the right partners, follow the movement and keep you informed.
How we work
From your first message to confirmed delivery
The exact arrangements, responsibilities and timelines depend on the service agreed for each assignment.
- 01
You send us your requirement
Tell us about the cargo, where it is collected and delivered, and when — through the quotation form, by phone or by email.
- 02
We review the details
We confirm what is needed, ask about anything missing and identify the options that fit your timeline.
- 03
We coordinate the solution
We agree the arrangement with you and engage the transporters and service providers best suited to the job.
- 04
The transport takes place
The agreed transport or delivery activity is carried out by the service providers engaged for it.
- 05
We follow up and keep you informed
We monitor progress, keep records and share updates with you until delivery is confirmed.
In more detail
What happens at each stage
Understanding your needs
We start by understanding the cargo, its packaging and handling needs, where it must be collected and delivered, the timeline and any documents involved. If something is unclear, we ask before making any arrangement.
Preparing the arrangement
We identify suitable transporters, truck or container owners and other providers, and agree the arrangement, responsibilities and terms with you before work begins. Nothing is booked on your behalf without your agreement.
Monitoring progress
Once the movement is under way, we follow up with the providers and drivers involved on loading, transit and arrival. Updates come from these partners; we do not claim live GPS tracking unless it has been arranged for your assignment.
Communicating and recording
We share updates at the agreed points, tell you promptly about delays or issues, and keep a record of each assignment and its documents so you have a clear account of what happened.
The exact arrangements, responsibilities and timelines depend on the service agreed for each assignment. Physical transport and handling are carried out by the providers engaged for each assignment.
Before you contact us
Information that helps us respond quickly
You do not need every detail to get in touch, but the more we know, the faster we can propose a suitable arrangement.
- What needs to be moved: type of goods, packaging and any special handling
- Approximate quantity, weight or volume, and the number of loads or containers
- Collection and delivery locations, including the facility or contact on each side
- The date you need the cargo collected or delivered, and how flexible it is
- Documents that already exist, and any that still need to be prepared
- Your preferred way for us to keep you updated
Where we work
Regional corridors we coordinate
Routes on which we regularly coordinate imports and exports. Other routes can be discussed.
- KigaliMombasaExport
- MombasaKigaliImport
- KigaliDar es SalaamExport
- Dar es SalaamKigaliImport
- MombasaDR CongoImport
- KigaliMalawiExport
- MalawiKigaliImport
- KigaliUgandaExport
- UgandaKigaliImport
- NairobiKigaliImport
- KigaliNairobiExport
Get in touch
Have a logistics requirement to discuss?
Tell us what needs to move, from where and by when. We will review your requirements and come back to you with the options available.